Insists you to keep in mind how we as Remember Mario Morales Caicedo, that should not be forgotten that the organizational culture encompasses everything that is expression of the feeling of the collectivity of individuals in an organization, such as for example, working styles, organizational structures, social, domestic relations, fundamental administrative decisions, his way of reacting to unexpected events or problems, the assumptions on which operates in related forms correct or incorrect in doing things, the criteria that evaluates a correct or incorrect behavior in reference to direct, organize, relate, styles etc. All these aspects make up an organization’s internal culture. In addition, provides them the basics, tools to use to generate an effective organizational culture, with the guarantee of a positive organizational climate in introducing total quality within the organizational culture. This insistence is made of Total quality as a philosophy of performance within a company, must be understood as a process systemic, permanent and continuous improvement, involving the entire organization in the pursuit and implementation of creative and innovative, high value-added forms of labour, that exceed the needs and expectations of the client and the community coverage, delivery and impact of products or services. Not to forget, that the overall quality is the result of the continuous effort of all who comprise an organisation and which are associated with her eternally in their joint search for retaining customers and attract those of their competitors. Total quality is a strategy which, by linking a philosophy of working with applied techniques, allows you to survive and thrive in an increasingly competitive world.

It is management based on respect for humanity. He is talking about people in a double sense: as a creator, generating quality, and as a recipient of the quality and management of requirements. Insofar as SMEs are identified and give way to a new organizational culture where its human resource this trained, committed with their functions, productivity, beneficial for all performances will be consolidated and will lead to the company within the scenarios where acts will get recognition, permanence and conquering markets.