This is not no secret that flight is more exciting or fun and this is not definitely be this in love. I recently flew from Chicago to Vancouver and the chaos in the outlet area reminded me how important should be having clear expectations. As I was standing on an infinite line waiting to check in, I had the opportunity to note that while the airline knew what they wanted to make the passengers, they made no effort to make sure we understood your expectations. As an airport, a line had formed so we joined with care and look to an employee of the airline that with joy we said yes this was the line of check-in for international flights (in at least 3 languages). As a result, what they really wanted us to do was the use of self-service kiosks, which had literally dozens ready and waiting if only they had told us which was his expectation. Continue to any available kiosk and invoiced. Instead we were standing in line patiently waiting for the few available agents of passengers. There was no signal and no airline personnel was supervising the line to let us know that we could go to any kiosk and start billing without the need for any agent.
To make things worse, because it was an international flight and we were in the summer, the narrow aisle in front of kiosks and passenger agents were attacked by groups of families and their real mountains of baggage which prevented the visibility and access to the automated kiosks. But not only were the confusing expectations, there were physical obstacles that prevented us from see vacant kiosks, limiting our ability to seek options and take the initiative. Be surprised you know that when the Gallup Organization investigated the factors of the most common work was know what they expect from me at work topped the list? And the companies that had the largest number of this factor were more productive, fruitful and creative.