Enterprise support in addition to SAP ERP 6.0 of one of the central themes of Walldorf/Leipzig, September 23, 2008 at the annual Congress of the German-speaking SAP user group (DSAG) e. V. from 23 to 25 September 2008 in Leipzig the DSAG Chairman Prof. Dr. Karl Liebstuckel, the positions of the Association on current SAP issues clarified. In addition to the core theme of the Congress, SAP ERP 6.0, was that from 2009 for the majority of customers of obligatory service and support model enterprise support in the center of his keynote speech. In his opening speech, Prof. Dr.
Karl Liebstuckel addressed e. V. initially the subject of enterprise support, Chairman of the Board of the German-speaking SAP user group (DSAG). Still, the DSAG sees raising the maintenance fees of currently 17 to 22 per cent with skepticism. Content, the new service and support model is little popular stand today at the DSAG Board of Directors and many members.
From their point of view, the new model not on the needs of a large part of SAP’s customers is aimed. Also a recognizable, is lacking at the present time immediate added value, which justifies the amount of maintenance costs. Therefore Executive usergroup networks (SUGEN) committed the DSAG and now also more international SAP user associations in the framework of the SAP intensively, that an on demand support model will be provided SAP customers. This could consist of, for example, that the customer is granted a choice between the current standard support and enterprise support. Furthermore, shows the feedback of customers, expand the scope of enterprise support functions is needed by customers and provide real added value. SAP ERP 6.0 a further focal point of the lecture by Prof. Dr. Karl Liebstuckel was the latest core release of SAP ERP 6.0. For the majority of the DSAG member companies, is and will be the strategic enterprise software in the next few years.