The software replaces the parallel operation of insulated telephone systems, which are used in call centers and enterprise telephony. Logical interconnection of different locations creates a seamless connection between different tasks, knowledge institutions and departments. SAP business communications management is very stable on SAP CRM and SAP ERP matched and effortlessly through standardized interfaces with other IT solutions to integrate. In addition to installing YouCon is also responsible for the training of staff, who serve the customers in the new service center as a first contact point for questions and concerns. They independently manipulate a request not on right off the bat, then forward the request to the appropriate Center of tenants.
When the connection between the service and the tenant centers business communications management is used also in the area of communication with suppliers, fully and completely on VoIP and SAP”, explains Matthias Kruger, Managing Director of the YouCon GmbH in Munich. In addition to the implementation also our role as a partner for the training is important, because a software can only unfold their benefits if properly used and installed, and if the employees know they good to use.” The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management. The software is in contact centers and the daily Corporate communications as a versatile platform.